Secretary office

Job Purpose:

• Responsible for providing front-desk administrative and customer service support to the company. This includes greeting and assisting visitors, answering and directing phone calls, maintaining the reception area, and performing other administrative tasks as needed.

Main Duties and Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries,
• Directs visitors by maintaining employee and department directories, giving instructions,
• Answers incoming telephone calls determines purpose of calls, and forward calls to appropriate personnel or department,
• Answers questions about the company and provides callers with address, directions, and other Information,
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Registers and distributes incoming /outgoing correspondences,
• Ensures the timely collection, prompt distribution and dispatch of mail,
• Maintains a safe and clean reception area by complying with procedures, rules, and regulations,
• Maintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs,
• Reads and analyzes submissions, letters, agendas, and memos, and determines significance, and directs to appropriate personnel in a timely and efficient manner,
• Develops and utilizes historical information; provides retrieval of information,
• Maintains inventory and general management of office supplies,
• Anticipates office needs; evaluates new office products; places and often expedite orders when necessary,
• Ensures operation of office equipment, and order maintenance when necessary,
• Perform other duties assigned by the immediate supervisor.