District Relationship Officer – IFB

District Relationship Officer – IFB For Dire Dawa District under Harar Area Officer,

 Dire Dawa Area Office and District IFB Business unit

Reference Number: DB/ Vacancy-0326/0327/0328/24, respectively.

Job Overview

The District Relationship Officer – IFB is responsible for driving business growth in Interest-Free Banking (IFB) by offering high-quality relationship management to both new and existing customers within the assigned district. This role also involves maintaining customer satisfaction by cross-selling the Bank’s products and services, fostering customer retention, and expanding relationships with potential and existing clients.

Qualifications and Experience

Academic Qualification:

• Bachelor’s Degree in Business Administration, Marketing Management, Management, Banking, Finance, Information Technology, or related fields.

Professional Training:

• Relevant training in banking operations, including IFB, domestic, credit, and international banking.

Experience:

• Minimum of 5 years of relevant experience.

Behavioral Competency Requirements

• Strong interpersonal and cross-cultural skills, with an ability to build collaborative relationships that respect diversity and inclusion.
• Creativity and innovation.
• Action-oriented and detail-focused.
• Professionalism and integrity, aligning with Dashen Bank’s core values.
• Excellent oral and written communication skills.
• Critical thinking and problem-solving skills.
• Self-motivated, with a drive for continuous improvement and achieving goals.
• Effective customer relationship management skills for both internal and external clients.
• Risk awareness, with a clear understanding of risk management practices, standards, and regulations.

Technical Competency Requirements

• Expertise in business development, including market segmentation, intelligence gathering, and identifying new business opportunities.
• Strong commercial awareness to apply financial principles to business activities.
• Networking skills to establish beneficial relationships with potential clients and partners.
• Effective relationship management to consistently meet high standards.
• Knowledge of IFB banking products.
• In-depth understanding of relevant banking policies, procedures, and guidelines to ensure compliance.

Required Skills

• Strong analytical skills.

How to Apply

1. Apply online through the following link: Application Form
2. Complete all details on the application form before submission.
3. Scan and upload relevant credentials (educational qualifications, work experience, certifications, etc.) in PDF format on the Ethiojobs platform (mandatory).

Important:

• Applicants without an Ethiojobs account must register using their personal email address.
• CVs should not exceed 3 pages and must be saved in PDF format.
• Dashen Bank does not charge any fees during the recruitment process. Refuse any requests for payment.
• Female applicants are highly encouraged to apply.