District Relationship Officer Digital & Agency for Dire Dawa

Job Opportunity: District Relationship Officer – Digital & Agency (Dire Dawa)

Reference Number: DB/ Vacancy No-0333/24
Location: Dire Dawa

Job Summary

The District Relationship Officer – Digital & Agency is responsible for driving business growth in digital and agency sales by providing quality relationship management to new and existing customers within the assigned district. The role includes sustaining customer satisfaction, cross-selling other bank products and services, and promoting the growth of digital business through advertising, personal selling, customer education, and promotional activities.

Qualifications and Experience

Academic Qualification:

• BA Degree in Business Administration & Information System, Management Information System, Marketing, or any other related field.

Experience:

• Minimum of 5 years of relevant experience in banking or a customer contact role.

Behavioral Competency Requirements

• Strong leadership skills to foster teamwork, develop and motivate staff, and provide direction to achieve organizational objectives.
• Ability to lead and influence change initiatives that support business strategies.
• Strong business acumen.
• Excellent communication and presentation skills, including the ability to develop proposals and position papers.
• Strong interpersonal skills for managing multicultural teams.
• Expertise in strategic management, project planning, budgeting, and resource management.
• Must be a self-starter, highly organized, and able to collaborate with people at all levels in the organization.
• Strategic and analytical thinking with problem-solving abilities.
• Persuasion and negotiation skills.
• Customer relationship management skills (internal and external customers).
• Risk awareness and a good understanding of risk management standards.
• Effective stakeholder management skills.

Technical Competency Requirements

• Strong networking skills for establishing beneficial relationships with business people and potential clients.
• Relationship management skills to ensure high-quality standards.
• Knowledge of Retail and MSME banking products.
• Thorough understanding and application of banking policies, processes, and compliance standards.
• Experience in service management and customer-facing roles.
• Proven ability to identify target audiences and create effective marketing campaigns.
• Knowledge of the bank’s clients and their needs.

How to Apply

1. Apply online through the following link: Application Form
2. Fill in all the required details and submit the form after completing all questions.
3. Upload scanned credentials that verify educational qualifications, work experience, licenses, certifications, etc., in PDF format.

Important:

• Applicants who do not have an Ethiojobs account must register using their personal email.
• CVs should not exceed 3 pages and must be saved in PDF format.
• Dashen Bank does not charge any fees during the recruitment process. If requested for payment, please refuse.
• Female applicants are highly encouraged to apply.