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Human Resources Full-time Job

10 months ago Human Resources Addis Ababa   126 views
Job Details


1.Position ...Customer Services Officer 

 1.1 Brief description of the role 

    .To build rapport and be patient with the prospect in order to find the objectives 

     needs and requirement of the prospect 

    .To be the single of contact for a prospect, guding the journey from the first inquiry

     to final sale 

    .To provide a consistent  and positive customer experience in line with the SSA customer services strategy 

    and relevant corporate standard and policies 

    .To handle first level inquiries in person, by email or telephone on a relevant aspect of the British 

    council activities /products in a friendly and professional manner in line with customer services 

    .Ensuring they are attended to within a specified timeline 

    .To support the delivery of examination services /product (ex. processing exam application )to an internal standard    

     external customer to define the quality standard in order to meet customer need 

 1.2.Required qualification and experience...First Degree in customer services Qualification

    2 years of work experience customer service environment IELTS 6.5 Equivalent /B2CFF/Upper intermediate 

    knowledge of SAP CRM is desirable experience working with SAP

1.3.Terms of contract ....One year contract with possible extension 

   A detailed role profile for the post application and guide for British council behavior and care skill

   can be obtained from our website all completed application form must be submitted the British council 

  job portal by 05/2019 

  Adress... PO.BOX 1043 Tell 011 662 03 88/011 617 43 00

Company Description
The British Council is the UK’s international organization for cultural relations and educational opportunities. We are on the ground in six continents and over 100 countries, bringing international opportunity to life, every day.