Amhara Bank Vacancy

Generic Functions:

• Mentor  and enable staffs below his /grades towards achieving their effective performance;
• Participate in developing, reviewing and implementing policies & procedures, plan /budget, performance report of the division;
• Provide services as per the service level agreement;
• Contribute to the bank’s profitability as per the target set;
• Engage in teamwork, collaboration, and transparency work practices;
• Adhere to internal control system and risk management program of the Bank;

Specific Functions:

• Actively part in development and implementation of a service quality improvement strategy for branches
• Identify customer needs and take proactive steps to maintain positive experiences;
• Analyze customer feedback on product ranges and new releases, as well as preparing reports;
• Undertake and analyze customer satisfaction survey results;
• Conduct  mystery shopping activities to identify customer service related flaws;
• Undertake channel audit activity from the perspective of service efficiency;
• Perform other duties as required.

Experience: Three\3 years   of relevant banking experience of which one year on officer position.

Generic Functions:

• Ensure that the funds loaded onto Prepaid cards match with the face values of the cards as well as the loading of the funds onto cards on system;
• Follow up the timely rectification of any discrepancy related to the loading and unloading of funds, posting and balancing of the pool account, ;
• Follow up the timely rectification of any discrepancy related to the loading of funds, and posting to the pool account;

Specific Functions:

• Check the proper authorization and registration of personnel who access the Card Issuance Centre weekly.
• Check the inventory related to card production machines and any other available spare parts, tools and related maintenance items monthly; and
• Follow and receive the test cards from the Manager of the Card Production and distribution team and destroy them.

Check the pre-arbitrage/arbitrage chargeback/pre-compliance and appeal transactions and keep the files under his/her custody for further reference. Perform other duties as required

Experience: Three/3 years of relevant banking experience of which One/1 year on officer position

• Female applicants highly encouraged
• Only shortlisted candidates will be communicated
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the post

Interested applicants fulfilling the above requirements are invited to apply within five (5) Consecutive days from November 6, 2023, to November 10, 2023, via https://vacancy.amharabank.com.et/.