Top Job Vacancies in Ethiopia

Amhara Bank Vacancy

Full Time

Amhara Bank S.C

Amhara Bank S.C. is very young in Business life and it has been operating with an aggressive momentum since joined the financial sector with more than 5,000 energetic employees, and visionary leaders with more than 287 branches so as to achieve its vision “To be leading and game-changing Bank in Africa”. The Bank would like to invite qualified and competent applicants to apply for the following vacant post.

Position 1: Customer Experience Officer

Purpose of the Job: To promptly respond to customer needs/complaints and provide appropriate solutions to ensure customer satisfaction.

Generic Functions:

  • Mentor  and enable staffs below his /grades towards achieving their effective performance;
  • Participate in developing, reviewing and implementing policies & procedures, plan /budget, performance report of the division;
  • Provide services as per the service level agreement;
  • Contribute to the bank’s profitability as per the target set;
  • Engage in teamwork, collaboration, and transparency work practices;
  • Adhere to internal control system and risk management program of the Bank;

Specific Functions:

  • Actively part in development and implementation of a service quality improvement strategy for branches
  • Identify customer needs and take proactive steps to maintain positive experiences;
  • Analyze customer feedback on product ranges and new releases, as well as preparing reports;
  • Undertake and analyze customer satisfaction survey results;
  • Conduct  mystery shopping activities to identify customer service related flaws;
  • Undertake channel audit activity from the perspective of service efficiency;
  • Perform other duties as required.
Job Requirement:
Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.

Experience: Three\3 years   of relevant banking experience of which one year on officer position.

Position 2: Internal Controller (Under Digital Banking Operation Department)

Purpose of the Job: To guide/run the operation of the Digital Payment Reconciliation & settlement unit in compliance with Digital Banking Procedure and ensure timely settlement & reconciliation of MB, Mobile Money, and Card-related Digital Transactions.

Generic Functions:

  • Ensure that the funds loaded onto Prepaid cards match with the face values of the cards as well as the loading of the funds onto cards on system;
  • Follow up the timely rectification of any discrepancy related to the loading and unloading of funds, posting and balancing of the pool account, ;
  • Follow up the timely rectification of any discrepancy related to the loading of funds, and posting to the pool account;

Specific Functions:

  • Check the proper authorization and registration of personnel who access the Card Issuance Centre weekly.
  • Check the inventory related to card production machines and any other available spare parts, tools and related maintenance items monthly; and
  • Follow and receive the test cards from the Manager of the Card Production and distribution team and destroy them.

Check the pre-arbitrage/arbitrage chargeback/pre-compliance and appeal transactions and keep the files under his/her custody for further reference. Perform other duties as required
Job Requirement:
Qualification: BA in Banking & Finance, Accounting, Business Administration, Economics, Management, and any other related fields.

Experience: Three/3 years of relevant banking experience of which One/1 year on officer position
Note:
NB:

  • Female applicants highly encouraged
  • Only shortlisted candidates will be communicated
  • Hard copy or physical applications will not be accepted
  • The Bank has the right to cancel the post

Interested applicants fulfilling the above requirements are invited to apply within five (5) Consecutive days from November 6, 2023, to November 10, 2023, via https://vacancy.amharabank.com.et/.

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Interested applicants can apply before the closing date of the application. For more information please read the full article

Deadline: Nov 10, 2023

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