Community Experience Manager
Are you interested in working with communities delivering exceptional experiences? Would you describe yourself as a highly structured individual with fast learning abilities? Are you highly collaborative with a knack for thriving in cross-functional duties? Does the prospect of supporting the development of a large-scale, highly innovative enterprise excite you?
Sounds exciting? Read on …
ABOUT THE AFRICAN LEADERSHIP GROUP
By 2035, Africa will have the largest workforce in the world and will need to catalyze transformation by empowering its largest untapped resource – its youth. The African Leadership Group is an ecosystem of institutions with a shared vision to harness Africa’s abundant human capital and transform the continent and the world by selecting, developing, and connecting 2 million ethical and entrepreneurial leaders by 2030. Founded by Fred Swaniker, a 2019 TIME 100 Most Influential People honoree, the AL Group’s bold and innovative approach to leadership development has earned it recognition by Fast Company as the #1 Most Innovative Company in Africa and #39 on its list of the “50 Most Innovative Companies in the World”, alongside Alibaba (#15) and Apple (#17).
ALX and The Room are two brands of the African Leadership Group.
ALX is our training arm, focused on developing skills for the fourth industrial revolution – software engineering, data science, UX design, cyber security, etc. – to ensure that Africa is able to compete effectively as the world undergoes a digital transformation. To cement this, through our legal entity African Leadership International (ALI), we have acquired Silicon Valley-based Holberton Inc. – a project-based, college alternative educating the next generation of software engineers. This acquisition gives us ownership of the advanced technology program that will enable us to provide global organizations access to significant untapped pools of talent that can bridge the growing global shortage of technology talent.
The ROOM is our talent placement arm, a community that our young talent join to access a lifetime of extraordinary opportunities and meaningful relationships. It is also a marketplace platform that connects our highly skilled, rigorously vetted and trained tech talent with global companies, including our own tech solutions business.
ABOUT THE ROLE
ALX Ethiopia trains high-performing young talent in our various tech programs and fosters a thriving community that catalyzes transformative shared experiences among this talent. In 2023, ALX is transitioning from a fully online program to a blended program that combines online course content with in-person, on-site learning. This includes peer-to-peer support, in-person assignments, group work, technical mentorship, and events. This blended approach is expected to lead to better learning outcomes and stronger relationships among learners. To make this a reality, ALX Ethiopia will be opening its own tech hubs in April 2023 – a 1,300sqm space at Hayahylet Mazoria, and a 1,600sqm space at Lideta.
The Community Experience Manager will be responsible for designing and implementing a comprehensive strategy that catalyzes in-person experiences and fosters a sense of belonging. He/she will be responsible for managing community building activities, while modeling project management leadership and driving a culture of excellence. The Community Experience Manager will work closely with cross-functional teams to ensure activities are aligned with the organization’s mission and goals, manage budgets, and deliver against key performance indicators. The Community Experience Manager will be the driving force behind creating a hybrid and interactive environment that delivers measurable impact, reporting directly to the General Manager of ALX Ethiopia.
The Community Experience Manager’s responsibilities will include, but is not limited to:
Experience design and execution: responsible for creating and implementing a comprehensive strategy that fosters a sense of community and belonging, and for ensuring that the strategy aligns with the overall business objectives and brand values.
Metrics and Reporting: responsible for developing and implementing metrics to track and measure the success of community engagement and retention initiatives.
Event design and execution: responsible for planning, executing, and evaluating events that meet members’ needs and align with the brand and culture of the tech hubs.
Learner engagement support: responsible for providing a welcoming and supportive environment for learners, assisting them with technical and non-technical questions, collaborating with internal teams, and troubleshooting issues and responding to queries
Content creation: responsible for developing and producing high-quality content, collaborating with internal teams, conducting research, producing various forms of content, and measuring success.
Team management: responsible for leading and managing a team of community experience fellows/associates, fostering a culture of collaboration, creativity, and excellence.
A minimum of 5 years of professional experience in any field; experience with project management, events activation and coordination, youth engagement, and community service a plus
A bachelor’s degree in any field with an excellent academic record
Fluency in English and Amharic (verbal and written); knowledge of other local languages a plus
Relationship-driven: highly skilled communicator with strong customer service focus and desire to do what’s best for our customers at all times
Attention to detail: to ensure you deliver the best customer experience and promptly follow up on all the information they need
Excellent communication and presentation skills: you can effectively articulate and communicate ideas both verbally and in writing
Interpersonal skills: you have a collaborative mindset and can work well with others
Humility and openness to feedback: you are always looking to learn and have an insatiable curiosity and hunger to grow
Innovativeness and creativity: you have a tendency to use your imagination to create or introduce something new or different in any situation
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The interested applicants can apply before the closing date of application. For more information please read the full article
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How To Apply:
This role is a non-people manager role and is an in-person position based in Addis Ababa, Ethiopia.
If you are interested in this exciting role, please go to the following page to submit your application: https://boards.greenhouse.io/theroom/jobs/4962304
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