Compliant And Feedback Mechanism Intern

Full Time


Job Description

About us:

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

Job details

DIVISION: Operations TEAM: Safeguarding, MEAL and HR
LOCATION: Addis Ababa, Ethiopia CONTRACT TYPE: Fixed Term contract for 1 year with possibility of Contract Extension
GRADE: E1 Global                                                       JOB FAMILY:  Choose an item.Safeguarding/MEAL
SALARY: As per the Oxfam benefit package HOURS: 37.5 per week
FLEXIBLE WORKINGWe believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you. This is a full-time role; however, Oxfam offers various flexible arrangements which candidates can discuss with the Recruiting Manager at the interview stage.
TEAM PURPOSE:Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity, and financial misconduct; and committed to promoting the welfare of children, young people, adults, and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. For this institutionalizing Safeguarding is the major operation that Oxfam carried out through listening to those who are affected; responding sensitively and safely when harm or allegations of harm occur; and learning from every case. This will help to uphold Oxfam’s commitment towards prevention of Sexual Abuse; Exploitation and Harassment (PSEAH).


Recognizing abuse is important. Acting on concerns is vital. But it’s just as important that you keep a record of all safeguarding concerns in your organization. Telephone operator works closely with Safeguarding and MEAL teams, which are working on prevention of PSEA and Ensuring Quality of programs respectively.

This role handles any complaints which are related with Oxfam.  The operator receives and direct complaints to relevant department in the organization (Safeguarding; MEAL; HR and Fraud).




1.     receive and record calls of complaints which comes through the short code keeping confidentiality

  • ·Works closely with the Safeguarding r and MEAL department

2.     Managing the phone calls.

  •  Manages the phone calls and refer for the relevant departments within a short period (like 10 minute) for the seek of urgency and immediacy.
  • Keep confidentialities of each compliant
  •   Manage complaints with respect to basic principles of confidentiality, data protection, human rights, and mental capacity in relation to information-sharing as well as One Oxfam digital Safeguarding policy

3.     Contributing to developing Oxfam program qualities

  •  Share feedbacks of the community which comes through the phone for relevant department that will support program departments to act accordingly
  •  Ensure program qualities by providing well recorded community feedbacks that will be input for future program development on safe programing matrix as well as inputs for advocacy and policy influencing
  • improve Oxfam’s accountability.
  •   create trust between Oxfam and its stakeholders and fulfil Oxfam’s responsibilities toward project participants, donors, the NGO sector, and society at large
  • constitute an early warning mechanism to uncover hidden patterns
  •   give a voice to communities Oxfam serves
  •   protect Oxfam’s reputation
  • save money by detecting gaps in programming and misappropriation of inefficient systems

4.     Driving efforts in improving program quality

  •  N/A


  • Required to adhere to Oxfam’s principles and values as well as the promotion of gender justice and women’s rights.
  •  Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles.

Job Requirements

Person specification

Most importantly, every individual at Oxfam GB needs to be able to:


Our Values

  • Equality: We believe everyone has the right to be treated fairly and to have the same rights and opportunities.
  • Empowerment: We acknowledge and seek to expand people’s agency over their lives and the decisions that impact them.
  • Solidarity: We join hands, support, and collaborate across boundaries in working towards a just and sustainable world.
  • Inclusiveness: We embrace diversity and difference and value the perspectives and contributions of all people and communities in their fight against poverty and injustice.
  • Accountability: We take responsibility for our actions and inaction and hold ourselves accountable to the people we work with and for.
  • Courage: We speak truth to power and act with conviction on the justice of our causes.


1. Be committed to equal opportunities: demonstrating sensitivity to cultural differences and gender equality. 2. Be willing to learn and apply gender mainstreaming, women’s rights, and diversity and inclusion across all aspects of your work. 3. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

Ensure you actively ADOPT OXFAM’S FEMINIST LEADERSHIP APPROACH and apply the principles and twelve practices in your work. Read more about this here:

Read this guide to find out more about what our values, organisational attributes and feminist leadership approach mean for how we work

For this role, we have selected three of the most relevant feminist Leadership practices for this role (which you can read more about here:1 Self-Awareness

2 Mutual accountability

3 Strategic Thinking and Judgment

Experience, Knowledge & Competencies:


  •  Degree/diploma on communication; social science or another relevant field which can bring value to this role.
  • Strong ability to communicate clearly and impactfully with a range of program participants; stakeholders including Oxfam staffs.
  • ·Currently Oxfam works in different regions of Ethiopia namely Gambella; Somali; Amhara; Afar and Tigray. So we are looking a candidates who have writing, speaking, reading, and editing skills of more than two regional languages to make easy and accessible our reporting systems for the community we are working in.   Basics in Amharic and English language and a minimum of two regional language skill is mandatory.  Skills with more than three regional languages will be an advantage for applicant.
  • Not mentioning types and level of language skills on the cover letter makes the applicant disqualified from the recruitment process
  •  Proven ability to keep confidentiality of reported cases
  • Good knowledge of culture of the community that Oxfam working in.

How to Apply

As part of your online application, please upload your up-to-date CV and a cover letter explaining your suitability against the essential criteria in the job profile through or using Oxfam’s internal /External application portals: / or on or before November 15 , 2023.

Kindly note that only shortlisted candidates will be contacted.

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Interested applicants can apply before the closing date of the application. For more information please read the full article

Deadline: Nov 17, 2023

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