Dashen Bank
About the Job
1. Customer Service Manager I Al-Iman IFB Branch (Dodolla Town)
DB/ Vacancy- 0321/24
Job Summary
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
About You
Academic & Professional Qualification
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Experience
At least five (6) years relevant experience
Behavioral & Leadership Competency
Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.
Creativity and innovation skill
Action oriented
Quality focus and attention to detail
Professionalism and integrity in line with Dashen Bank Values
Good oral and written communication skills
Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skill (internal & external)
Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.
Required Technical Competency
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Required Skills
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Analytical skills
How To Apply
How to Apply
1. Interested and qualified applicants should apply through
https://forms.office.com/r/dC7Hi7hkyw
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
- Female applicants are highly encouraged to apply
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To apply for this job please visit forms.office.com.