Dashen Bank S.C
Dashen Bank Job Vacancy
Job Description:
DB/ Vacancy-0063/23
Job Summary
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
1:Contact Center Agent– (Tigrigna Language) Re-advertised
Job Requirements:
Academic & Professional Qualification
Bachelor’s degree in Marketing Management, Business Administration, Management, Accounting, Banking, finance or related fields.
Fluency in English (speaking and writing) is required
Tigrigna language is mandatory.
Experience
At least four (4) years’ relevant experience
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or
benchmarks. Knowledge of Banking product and and services.
Knowledge of customer relationship and service quality management.
· Knowledge and experience in modern sales and marketing practices in financial services industry.
· Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
Project management skills.
How To Apply:
1. Interested and qualified applicants should apply through
2:Contact Center Agent- (Somaligna Language)-Re-Advertised
Job Requirements:
Academic & Professional Qualification
Bachelor’s degree in Marketing Management, Business Administration, Management, Accounting, Banking, finance or related fields.
Fluency in English (speaking and writing) is required
Somaligna Language is mandatory
Experience
At least four (4) years’ relevant experience
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Knowledge of customer relationship and service quality management.
Good understanding of customer care service standards or benchmarks.
of Banking product and and services.
Knowledge of customer relationship and service quality management.
· Knowledge and experience in modern sales and marketing practices in financial services industry.
· Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.
Project management skills.
How To Apply:
1. Interested and qualified applicants should apply through
3:Corporate Relationship Manager- Institutional Banking
Job Requirements:
Academic & Professional Qualification
Bachelor’s degree in business administration, Marketing Management, Accounting, banking, finance or related field.
Master’s degree in business administration, banking, finance or related field is an added advantage.
Experience
Minimum of Eighht (8) years relevant experience out of which Two (2) years in supervisory post.
Experience in corporate banking is highly desirable.
Behavioral Competency
Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
Ability to lead, influence and drive change initiatives in support of business strategies within the branch.
Strong business acumen.
Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
Strong expertise in strategic management project planning and budgeting, resource management, implementation as well as monitoring and evaluation.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
Strategic thinking and problem-solving skills.
Analytical and creative thinking skills.
Strong persuasion and negotiation skills.
Good customer relationship management skills (internal and external customers)
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Effective stakeholder management.
Required Technical Competency
Demonstrate experience and in-depth understanding of Corporate Banking.
Knowledge and experience in modern sales and marketing practices in financial services industry.
Networking skills to effectively leverage on relationships that will enhance customer acquisition and retention.
Extensive banking background, including understanding credit, risk management, and compliance requirements.
Project management skills.
How To Apply:
1. Interested and qualified applicants should apply through
4:Shariah Compliance & Review Officer
Job Requirements:
Academic & Professional Qualification
Bachelor’s degree in Accounting, Banking & Finance, Economics, Law, Management, or related discipline from a reputable university.
Relevant professional qualification such Certifications in Islamic Finance and Compliance Management (GRCM) is an added advantage.
Experience
At least four (4) years of relevant experience in a similar function/role
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Understanding of relevant Shari’ah requirements applicable to Islamic financial business
Knowledge of IFB mode of finance/investments and associated risks.
Proactive in identifying compliance issues and developing appropriate recommendations Consistent follow through in ensuring corrective or mitigation actions are put in place.
Knowledge of policies, regulations and directives related to Financial Sector.
Risk management skills including risk assessment, evaluation, quantification, mitigation and reporting skills
How To Apply:
1. Interested and qualified applicants should apply through
5:Resident Auditor II – Gambella Branch
Job Requirements:
Academic & Professional Qualification
Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration
Experience
· A minimum of Four /4/ years relevant experience
Required Behavioral & Leadership Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competencies:
Understands the basic mechanisms of general financial products and services.
Good knowledge of Bank’s accounting and procedures.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Excellent command of Microsoft Office application and good command of the core banking system
How To Apply:
1. Interested and qualified applicants should apply through
6:Senior Corruption Risk Research Officer
Job Requirements:
Academic & Professional Qualification
Bachelor’s Degree in Management, Law, Civics and Ethics, Political science and International Relations, Good Governance, Economics, Accounting, Project Management, Banking and Finance, Accounting and Finance, Psychology, Sociology, Social Works, Journalism and Communication, Public Administration, Business Administration or related fields.
Experience
Minimum of Five (5) years relevant experience.
Behavioral Competency
Strong interpersonal skills and ability to relate and work with multi-cultural teams.
Demonstrate the highest degree of ethical standards and principles for being honesty, trustworthiness, confidentiality, accountable and responsible.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrate understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Analytical skills with the ability to work with large amounts of data: facts, figures, and number crunching.
Ability to interpret rules and guidelines, and ability to conceptualize policies.
Better understanding of proclamation, policies, procedures issued by international and national related to ethics, corruption and improprieties Ability to demonstrate sound and independent judgement, prudence and maturity in complex and sensitive cases.
Ability to work with utmost discretion in handling sensitive and confidential matters. Good understanding of research methodologies and techniques
Good understanding of professional and ethical standards
Good understanding of Ethiopian constitution and laws
How To Apply:
1. Interested and qualified applicants should apply through
7:Senior Shariah Compliance & Review Officer
Job Requirements:
Academic & Professional Qualification
Bachelor’s degree in Accounting, Banking & Finance, Economics, Law, Management, or related discipline from a reputable university.
Relevant professional qualification such Certifications in Islamic Finance and Compliance Management (GRCM) is an added advantage.
Experience
At least four (5) years of relevant experience in a similar function/role
Behavioral Competency
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
Understanding of relevant Shari’ah requirements applicable to Islamic financial business
Knowledge of IFB mode of finance/investments and associated risks.
Proactive in identifying compliance issues and developing appropriate recommendations Consistent follow through in ensuring corrective or mitigation actions are put in place.
Knowledge of policies, regulations and directives related to Financial Sector.
Risk management skills including risk assessment, evaluation, quantification, mitigation and reporting skills
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The interested applicants can apply before the closing date of application. For more information please read the full article
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How To Apply:
1. Interested and qualified applicants should apply through
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
· Female applicants are highly encouraged to apply
Posted:03.12.2023
Deadline:03.22.2023
Job Category:Banking and Insurance, Legal
Employment:Full time
Location: Addis Ababa, Gambela
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