Junior IT Specialist
Job Description:
The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH is a global service provider in the field of international cooperation for sustainable development dedicated to shaping a future worth living around the world. As a public-benefit federal enterprise, GIZ supports the German Government – in particular, the Federal Ministry for Economic Cooperation and Development (BMZ) – and many public and private sector clients in achieving their objectives in international cooperation in around 120 countries.
ICT is an integral part of GIZ everyday business i.e. digital age it is vital for GIZ Ethiopia and Djibouti provide the right tools for employees and automate processes to improve individual and overall productivity. Our aim: current and professional ICT support for smooth operations. The ICT unit in GIZ Country office in Addis Ababa is providing dedicated ICT technical support and consulting services to units, programs, and projects so they can focus on their business.
Contract duration : Permanent
Responsibilities:
Serving as the first point of contact for customers seeking technical assistance over the phone or email.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Manage Ethiotelecom related services within GIZ (Bill management, Post-paid Sim cards management etc.)
Perform technical evaluation on the IT items procurement
Perform technical inspection on the IT items delivered
Standardized laptops and desktops based on GIZ standard.
Perform timely workstation hardware and software upgrades as required.
Identify and escalate situations requiring urgent attentions.
Assist with onboarding of new users.
Maintain the IT asset list based on GIZ guideline
Perform related function as required.
Job Requirements:
Qualifications
First degree on Computer Science, IT, Software Engineering or equivalent. Graduates of the year 2022.
Professional experience
Maximum of 1 year of work experience
Excellent written and verbal communication skills
Self-directed and able to work without supervision
Energetic and eager to tackle new projects and ideas
Join Our Telegram if You did not join it Already
Join us on Telegram ስራዎችን በቴሌግራም ለመከታተል ይህንን ይጫኑ
Stay in Touch & Follow us on our Social Media Platforms to Get the Latest Updates for Latest Opportunities.
Facebook
The interested applicants can apply before the closing date of application. For more information please read the full article
NB: Whenever you are looking for a job in Ethiopia, just remember tikusjobs.com. We hope that tikusjobs.com will help you find your dream job quickly and easily.
How To Apply:
Interested and qualified candidates shall submit their motivation letter along with their non-returnable recent CV via Ethiojobs and or hreth@giz.de
Note:
Please make sure you mention the Vacancy Number ‘Junior IT Specialist #057/2023’ in the subject line of your email application.
Due to large number of applications, we categorise applications with the vacancy numbers.
Applications without vacancy numbers in subject lines might not be categorized in the appropriate folder and could be disqualified.
Only short-listed candidates will be contacted.
We encourage persons with disabilities to apply for the position. In case of equal qualification, persons with disabilities will be given preference.
Applications from qualified women are encouraged.
“Please refer to our brochure to learn more about GIZ’s attractive benefit package.”
Posted:03.21.2023
Deadline:03.31.2023
Job Category:Information Technology
Employment:Full time
Location:Addis Ababa
For more jobs,please click here