National Project Support Officer – CVAC

Background

Responsibilities and Accountabilities

1. Provide effective daily support to CVAC programme management for all CVAC activities globally, ensuring efficient and cost-effective service delivery in line with all contractual obligations of the Government of Canada and in line with IOM rules and regulations.

2. Review and evaluate outputs, targets and indicators to ensure that all CVACs are operating to meet contractual service standards and abiding by the standard operating procedures, regularly updating programme management on progress and escalating any issues as appropriate.

3.  Monitor and report on compliance with the Global CVAC contract (the contract) and the terms and conditions of IOM’s private sector partnership agreement with VFS Global. Keep up-to-date on and maintain understanding of contract conditions and implement actions to address deficiencies in a timely, efficient and cost-effective manner.

4. Develop and maintain cordial, professional, and effective relations with all key stakeholders, including IRCC, VFS Global, and CVAC vendors, while adhering to all IOM standards.

5. Identify and draft responses to risks, issues and opportunities, and forward to the supervisor for approval/action.

6. Draft regular and ad hoc reports, and prepare briefings, background information, narratives, and statistics as necessary and required for external and internal use.

7.  Under the guidance of CVAC programme management, assist in developing and implementing new initiatives to address visa support services for new groups or in new countries.

8.  Support the Global CVAC management to provide capacity building to the team leaders in the network, conducting training need analysis and developing ad-hoc material to be shared through the CVAC communication and information channels (SharePoint among others).

9. Provide assistance in drafting regular project reports according to IOM and donor formats whenever required.

10.  Perform such other duties as may be assigned.

Required Qualifications and Experience

Educational Qualification

·       Master’s degree in business administration, Political or Social Sciences, International Relations, Law, Migration Studies, or a related field, or,

·       University degree in the above fields with two years of relevant professional experience.

Experience

·       Experience in managing a team;

·       Experience in project management; and implementation, including resource/financial management;

·       Experience in migrant-related programmes OR visa-related services;

·       Experience in customer service; and knowledge of the Ethiopian context

·       Experience in liaising with governmental and diplomatic authorities and national and international institutions.

Skills

·       Proven success working in complex multi-stakeholder environments, requiring decision-making skills under tight deadlines;

·       Demonstrated ability to present a significant amount of information from various sources in a concise way; and,

·       Strong supervisory, communication, interpersonal, and presentation skills.

·       Proven ability to work harmoniously with other colleagues from diverse backgrounds.

·       Strong computer skills, specifically hands-on experience in usage of MS Office

Languages

·       IOM’s official languages are English, French, and Spanish.

REQUIRED

For this position, fluency in English and Amharic is required (oral and written).

DESIRABLE

French and/or Spanish are desirable

Values and Competencies

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.

 Core Competencies – Behavioural Indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.

Other

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and a work permit, as applicable.