DHL
Role Purpose
Conduct day-to-day administration of Credit & Collections / Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears in line with internal and external policies and standards, regulations and compliance requirements
Key Tasks
- Conduct day-to-day administration of Credit and Collections and Accounts Receivable (OTC) plans and processes to minimize risk, ensure timely repayments and accurate recording of transactions, minimize losses and economic collection of arrears
- Act as a liaison and influence other specialist departments and 3rd parties e.g. external service providers
- Define processes and convince others to accept new concepts, practices, and approaches
- Build strong, trusting cross-functional relationships with DHL managers
- Understand customer and key stakeholders’ interests and concerns and advise direct reports, customers and key stakeholders
- Analyze and implement processes such as verification of customer credit approval, etc.
- Identify and resolve customer issues escalated by team members such as billing disputes, overdue payments, need for treatment plans, problems with data quality, etc.
- Coach employees on Credit and Collections and Accounts Receivable (OTC) plans and processes and provide technical guidance to line managers
- Follow up with reminder letters and emails to customers to process claims for outstanding accounts
Qualifications:
- BA degree in Accounting and Finance
Experience Level
- More than 2 years
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Interested applicants can apply before the closing date of the application. For more information please read the full article
Deadline: Feb 24, 2024
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