Purpose of the Job
To enhance customer satisfaction by serving them with due care and maximum efficiency and promote the Branch’s resource mobilization effort by cross-selling the Bank’s products, attending to customers and providing efficient and quality service to customers.
Main Duties and Responsibilities
Pays cash to all types of transactions within his/her limit.
Attend customers at the counter properly and with due respect.
Process customers’ account opening and perform cross-selling activities of banks products.
Scan customers’ and authorized staff’s signatures and photograph
Receive cash from all types of transactions within the branch
Post all types of business transactions
Prepare cash and non-cash tickets/instrument
Process clearance of negotiable instrument
Collect and deliver cash from and to the ‘Till’ Administrator.
Receive and pay cash from customers after proper identification, verification and posting transactions.
· BA Degree in Economics, Accounting and Finance, Banking and Finance, Management, or any other related fields.
· Minimum of 2 years’ experience in banking industries
Spoken Language Requirements
· English and the local language (Somali) is a mandatory
· Good English communications skills (both oral and written)
· Knowledge of the location context will be an advantage.
Purpose of the Job
To enhance customer satisfaction by serving them with due care and maximum efficiency and promote the Branch’s resource mobilization effort by cross-selling the Bank’s products, attending to customers and providing efficient and quality service to customers.
Main Duties and Responsibilities
Pays cash to all types of transactions within his/her limit
Attend customers at the counter properly and with due respect
Process customers’ account opening and perform cross-selling activities of banks products
Scan customers’ and authorized staff’s signatures and photograph
Receive cash from all types of transactions within the branch
Post all types of business transactions
Prepare cash and non-cash tickets/instrument
Process clearance of negotiable instrument
Collect and deliver cash from and to the ‘Till’ Administrator.
Receive and pay cash from customers after proper identification, verification and posting transactions.
BA Degree in Economics, Accounting and Finance, Banking and Finance, Management, or any other related fields.
Minimum of 2 years experience in banking industries
Spoken Language Requirements
· English and the local language (Somali) is a mandatory
· Good English communication skills (both oral and written)
· Knowledge of the location context will be an advantage.
Position 3: Customer Service Supervisor/ External
Job Objective:
Manage cash of the branch, coordinate and coach the activities of the customer service officer, provide optimal customer service by ensuring service-related digitalization meets the customer expectations and ensure growth by managing marketing campaign. Making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations.
Key Job Duties & Responsibilities:
· Open and administer the Primary Vault dually with the Branch Manager and solely administer Secondary Vault.
· Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, supply cash against signature to the cashier for the day’s operations and make the necessary replenishments.
· Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transactions related to cash deposit/withdrawal to/from the vault in the System
· Open and assign till for Customer Services Officers and control their till limits.
· Collect/deliver cash from/to the Customer Service Officers.
· Authorize the transfer of cash from Vault to Till and from Till to Vault.
· Takes run-up of each daily cash ticket and balance same against cash on hand and against the system
· Close Tills at the close of Business and breaks, and check and confirm overall cash balance.
· Manage cash areas and customer inquiries on cash activity.
- B.A Degree in Accounting & Finance, Economics, Management and or related fields.
- 2 years of banking industry experience.
Those who meet the above requirements should submit their short CVs (written in English) maximum of 3 pages and save them in PDF format (mandatory) with three professional referees and their contacts (both email and telephone) through This Link.
Hard copies or physical applications will not be accepted. The Bank has the right to cancel the post advertised. Shabelle Bank does not charge a fee at any stage of the recruitment process.
Please note that only short-listed candidates will be contacted at all stages of the selection process.
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Interested applicants can apply before the closing date of the application. For more information please read the full article
Deadline: Sep 12, 2023
