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Project Officer I - 8028 Farmers' Hotline Full-time Job

1 month ago Human Resources Addis Ababa   42 views
Job Details


The Regional 8028 Farmers’ Hotline PO will be responsible for implementing, expanding, and supporting the 8028 Farmers’ Hotline Helpdesk across designated woredas, in their respective region, Oromia. The PO will primarily work on the 8028 Farmers’ Hotline Helpdesk; reviewing incoming questions and answers, coordinating woreda experts and subject matter specialists, The PO is also responsible for creating awareness at the various bureaus and offices of agriculture.

The ATA is looking for one PO who will be expected to support the Oromia region

  • The candidate, fluent in Afaan Oromo, will be stationed at the ATA Oromia region branch Office, in Addis Ababa, and take field trips to various zones and woredas in the region
  • This position will officially report to the ICT Team Lead. The position will be a 12-month contract, starting with a six-month probationary period.


  • Work with 8028 Farmers’ Hotline Senior Project Officer to manage to implement the 8028 Farmers’ Hotline Helpdesk across the designated woredas in your respective regions
  • Provide Helpdesk support for smallholder farmers and DAs, by reviewing and curating all the submitted questions, and regularly follow up with woreda experts and subject matter specialists as needed
  • Review the quality of each of the questions and answers, and follow-ups with both smallholders and responders
  • Conduct visits to selected 8028 Farmers’ Hotline Helpdesk region/zone/woredas periodically to create awareness, build capacity, and ensure the system is being used properly
  • Identify additional approaches to create awareness and train/inform smallholders and DAs about the 8028 Farmers’ Hotline at the region, zone, and specifically with farmers and DAs at the woredas level.
  • Collect feedback from subject matter specialists and smallholders on how the 8028 Farmers’ Hotline can be updated to improve their experiences
  • Work with the relevant stakeholders, such as Ethio Telecom, MoANR, EIAR, Digital Green, and regional/zonal/woredas BoA to identify/resolve issues
  • Work with your designated woredas to ensure that woreda experts and subject matter specialists respond to user’s questions within 72 hours
  • Work with Regional ATA office, Bureau of Agriculture, Woreda office of Agriculture to identify motivate and skilled woreda agronomist, crop protection, and subject matter specialists to support future expansion of the 8028 Farmers’ Hotline Helpdesk
  • Analyze the 8028 Farmers’ Hotline Helpdesk results and share with ICT Team Lead and 8028 Farmers’ Hotline Senior Project Officer
  • Draft and share minutes of meetings attended and/or conduct
  • Report and/escalate major issues to 8028 Farmers’ Hotline Senior Project Officer, ICT Team Lead and Regional and A&M Senior Director
  • Liaise with a wide range of stakeholders to promote and popularize 8028 Farmers’ Hotline
  • Assist ATA program teams and stakeholders develop IVR 8028 Farmers’ Hotline alerts and surveys
  • Occasionally, support the ICT Team Lead and other ICT Project Officers on project-related activities
  • Follow up regional activities related to the comprehensive outreach strategy implementation and share updates


  • Minimum Masters or Bachelor’s degree in Computer Science, Information Systems, Agriculture, Rural Development, Psychology, and other related fields
  • Experience working on ICT4D and/or ICT4AG related projects, preferably in Ethiopia
  • 3 or 5 years of relevant experience for Masters or Bachelors degree respectively highly preferable as help desk technician, training coordinator, coach and/or other customer support roles
  • Familiarity with IVR and/or SMS technologies
  • Experience utilizing Information Technologies to collect, share, and disseminate information
  • Good understanding of computer systems, mobile devices, smartphones, and other tech products
  • Basic analytical skills, experience using excel to analyze 8028 Farmers’ Hotline traffic and other data being generated into the system
  • Ability to diagnose and resolve basic technical issues
  • Excellent telephone presence with organized follow-up skills
  • Ability to be proactive and able to take direction and establish ownership of projects
  • Proficiency in English and Amharic
  • Proficiency in Afan Oromo (Oromia Region), language is required to support Oromia, ATA Regional Office
  • Ability to build and maintain relationships is key is expanding this system nationwide
  • Excellent communication skill


  • Familiarity with the ATA’s IVR/SMS system
  • Basic agriculture knowledge is desired; an ideal candidate has awareness of different crop names, pesticides & fertilizers available, etc.
  • Experience working with an agriculture-related organization is highly preferable
  • Strong interpersonal skills and a demonstrated ability to work as part of a larger team
  • Experience working within a fast-paced organization, similar to the ATA
Company Description
The ATA is a strategy and delivery oriented government agency created to help accelerate the growth and transformation of Ethiopia’s agriculture sector. The Agency’s mandate is focused solely on improving the livelihoods of smallholder farmers across the country.